# Crossmint Knowledge Base ## Users ### Buying tokens with Crossmint - [How much does Crossmint cost to use?](https://crossmint-knowledge-base.help.usepylon.com/articles/9841194361-how-much-does-crossmint-cost-to-use) ### Issues with my purchase - [The mint or purchase failed and my card may have been charged](https://crossmint-knowledge-base.help.usepylon.com/articles/2779299590-the-mint-or-purchase-failed-and-my-card-may-have-been-charged) - [Card got declined - what should I do?](https://crossmint-knowledge-base.help.usepylon.com/articles/2627580013-card-got-declined-what-should-i-do) - [I want my money back. Can I get a refund?](https://crossmint-knowledge-base.help.usepylon.com/articles/9230109346-i-want-my-money-back-can-i-get-a-refund) - [How do I view my order ID/purchase ID?](https://crossmint-knowledge-base.help.usepylon.com/articles/4428853021-how-do-i-view-my-order-id-purchase-id) - [What are the credit card payment limits?](https://crossmint-knowledge-base.help.usepylon.com/articles/3948976186-what-are-the-credit-card-payment-limits) ### Issues transferring my tokens - [Does my Persona Verification have to Match the Credit Card Owner?](https://crossmint-knowledge-base.help.usepylon.com/articles/7962159011-does-my-persona-verification-have-to-match-the-credit-card-owner) - [I am having trouble submitting KYC](https://crossmint-knowledge-base.help.usepylon.com/articles/8866148204-i-am-having-trouble-submitting-kyc) ### Using my Crossmint Wallet - [I'm having trouble logging in](https://crossmint-knowledge-base.help.usepylon.com/articles/1110533993-i-m-having-trouble-logging-in) - [Why am I not receiving emails from Crossmint?](https://crossmint-knowledge-base.help.usepylon.com/articles/7866801364-why-am-i-not-receiving-emails-from-crossmint) - [How can I delete my wallet or account?](https://crossmint-knowledge-base.help.usepylon.com/articles/8703478309-how-can-i-delete-my-wallet-or-account) - [I lost access to my email. How can I access my wallet?](https://crossmint-knowledge-base.help.usepylon.com/articles/3754256985-i-lost-access-to-my-email-how-can-i-access-my-wallet) ## About Crossmint - [What is Crossmint?](https://crossmint-knowledge-base.help.usepylon.com/articles/5382449820-what-is-crossmint) - [Is Crossmint GDPR-compliant?](https://crossmint-knowledge-base.help.usepylon.com/articles/9926526402-is-crossmint-gdpr-compliant) - [What is AML/KYC?](https://crossmint-knowledge-base.help.usepylon.com/articles/4528607748-what-is-aml-kyc) - [Crossmint NFT Collection Review](https://crossmint-knowledge-base.help.usepylon.com/articles/6942079093-crossmint-nft-collection-review) - [Checking your NFT collection for regulatory compliance](https://crossmint-knowledge-base.help.usepylon.com/articles/3539147508-checking-your-nft-collection-for-regulatory-compliance) - [Crossmint Copyright Notice and Takedown Procedure (DMCA)](https://crossmint-knowledge-base.help.usepylon.com/articles/7868051941-crossmint-copyright-notice-and-takedown-procedure-dmca) - [Which Tokens Are Supported with Crossmint Checkout?](https://crossmint-knowledge-base.help.usepylon.com/articles/8719615099-which-tokens-are-supported-with-crossmint-checkout) - [How do I increase the credit card transaction limit for my collection?](https://crossmint-knowledge-base.help.usepylon.com/articles/5580997462-how-do-i-increase-my-credit-card-transaction-limit) - [What countries and regions are supported by Crossmint?](https://crossmint-knowledge-base.help.usepylon.com/articles/5047173710-what-countries-do-you-support) ## Developers - [Can I use Crossmint Checkout for physical products without NFTs?](https://crossmint-knowledge-base.help.usepylon.com/articles/9419434439-can-i-use-crossmint-checkout-for-physical-products-without-nfts) - [How do I add money to the Crossmint console?](https://crossmint-knowledge-base.help.usepylon.com/articles/2251669885-how-do-i-add-money-to-the-crossmint-console) - [What Are Stablecoin Onramps?](https://crossmint-knowledge-base.help.usepylon.com/articles/6109606448-what-are-stablecoin-onramps) - [What makes Crossmint's onramp different?](https://crossmint-knowledge-base.help.usepylon.com/articles/8729871041-what-makes-crossmint-s-onramp-different) - [What's the main difference between Crossmint Onramp and Checkout?](https://crossmint-knowledge-base.help.usepylon.com/articles/1279948340-what-s-the-main-difference-between-crossmint-onramp-and-checkout) - [How Do I Enable Onramp for My Project?](https://crossmint-knowledge-base.help.usepylon.com/articles/8234347535-how-do-i-enable-onramp-for-my-project) - [Can I delete a collection created using the Crossmint API?](https://crossmint-knowledge-base.help.usepylon.com/articles/4556800958-can-i-delete-a-collection-created-using-the-crossmint-api) - [Token pricing within collections](https://crossmint-knowledge-base.help.usepylon.com/articles/1936594103-nft-pricing-within-collections) - [Can I create multiple wallets for a single user?](https://crossmint-knowledge-base.help.usepylon.com/articles/4546973505-can-i-create-multiple-wallets-for-a-single-user) ## Legal Hub ### Terms & Conditions - [Crossmint Terms of Service](https://crossmint-knowledge-base.help.usepylon.com/articles/2112101034-crossmint-terms-of-service) ### Policies - [EU - Non-discriminatory commercial policy and pricing policy for the crypto-asset exchange service](https://crossmint-knowledge-base.help.usepylon.com/articles/8481247043-eu-non-discriminatory-commercial-policy-and-pricing-policy-for-the-crypto-asset-exchange-service) - [EU-Customer Complaints Handling Policy](https://crossmint-knowledge-base.help.usepylon.com/articles/2184167496-eu-customer-complaints-handling-regulation) - [EU - Conflict of Interest Management Policy](https://crossmint-knowledge-base.help.usepylon.com/articles/8219434012-conflict-of-interest-management-policy) - [EU - Commercial Communications Policy](https://crossmint-knowledge-base.help.usepylon.com/articles/5500672831-eu-commercial-communications-policy) ### Summaries and Relevant information-Custody and Transfers - [EU- Summary of Custody Policy](https://crossmint-knowledge-base.help.usepylon.com/articles/1073377463-eu-summary-of-custody-policy) - [EU – Relevant Information on Crypto-Asset Transfer Services](https://crossmint-knowledge-base.help.usepylon.com/articles/8080952455-informaci-n-relevante-sobre-transferencias-de-criptoactivos) ### Disclosures - [EU- Pricing Disclosure](https://crossmint-knowledge-base.help.usepylon.com/articles/6270626721-pricing-disclosure) - [EU - Conflicts of Interest Disclosure](https://crossmint-knowledge-base.help.usepylon.com/articles/8517238560-conflicts-of-interest-disclosure) - [EU - Risk Disclosure](https://crossmint-knowledge-base.help.usepylon.com/articles/6751770424-europe-risk-disclosure) ### Disclaimers - [EU - Disclaimer for Regulated and Non-Regulated Activities](https://crossmint-knowledge-base.help.usepylon.com/articles/8126233267-europe-disclaimer-for-non-regulated-activities) ### Sustainability - [EU - Sustainability Indicators Dashboard](https://crossmint-knowledge-base.help.usepylon.com/articles/8813679720-europe-sustainability-transparency-disclosure) ### Whitepapers - [EU - Crypto-Asset Whitepapers](https://crossmint-knowledge-base.help.usepylon.com/articles/3072294671-europe-crypto-asset-whitepapers) ### Complaints-handling - [EU - How to submit a complaint](https://crossmint-knowledge-base.help.usepylon.com/articles/2549833513-europe-how-to-submit-a-complaint) ### Additional Information - [EU - Accessibility standards](https://crossmint-knowledge-base.help.usepylon.com/articles/5785161847-europe-accessibility-standards) - [Who handles physical device delivery for OG Edition dGEN1?](https://crossmint-knowledge-base.help.usepylon.com/articles/3306143780-who-handles-physical-device-delivery-for-og-edition-dgen1)